Shipping policy
Shipping Policy
Lumio Pets currently ships to eligible addresses in the United States and Canada.
Shipping availability, cost, processing time, and estimated delivery time may vary depending on the product, supplier, destination, and shipping method available at checkout.
Shipping costs
Available shipping options and applicable charges are calculated and displayed at checkout before payment.
Some products may have different shipping rates depending on their supplier, fulfillment location, or destination.
Processing and delivery times
Orders may require processing time before shipment.
Estimated processing and transit times vary depending on the product, supplier, destination, and carrier. Any delivery estimate displayed at checkout or communicated after purchase is an estimate and is not a guaranteed delivery date.
Multiple shipments
Products in the same order may be fulfilled by different suppliers or locations.
As a result, an order may arrive in multiple packages and at different times. Separate tracking information may be provided for each shipment when available.
Shipping charges may also be calculated separately for products fulfilled through different shipping profiles or locations.
Product availability by destination
Not every product is available for delivery to every location.
If a product cannot be shipped to the address entered at checkout, the store will indicate that the item is unavailable for delivery to that destination.
Tracking
When tracking information is provided by the supplier or carrier, it will be added to your order and communicated to you when available.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible at support@lumiopetshop.com.
Address changes cannot be guaranteed once an order has entered fulfillment.
Delays
Carrier delays, weather events, customs procedures, holidays, supplier processing times, inventory issues, and other circumstances outside Lumio Pets' reasonable control may affect delivery times.
Canada orders
Orders shipped to Canada may be subject to customs procedures, import charges, taxes, duties, or other governmental fees depending on the product and applicable regulations.
Unless expressly stated otherwise during checkout, charges imposed by customs or other authorities are the responsibility of the recipient.
Lost, damaged, or incorrect orders
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us as soon as possible at support@lumiopetshop.com with your order number and relevant details.
We will review the issue with the applicable supplier or carrier and determine the available resolution.
For information regarding returns and refunds, please refer to our Return and Refund Policy.
Contact
For shipping questions, contact:
Lumio Pets
Website: lumiopetshop.com
Email: support@lumiopetshop.com